Refund policy

Return and Refund Policy

Last updated: November 10, 2026

At Angel Wings, we want to ensure that all our customers receive their products in perfect condition. For this reason, we have established the following return, replacement, and refund policy.

1. 90-Day Return Period

You have a maximum of 90 calendar days from the date you receive your order to request a return or replacement under our commercial return policy if your product arrives damaged, broken, or with a manufacturing defect.

To process a request, the following conditions must be met:

  • The product must have arrived damaged, broken, or defective.
  • The original packaging must be kept whenever possible.
  • The product must not have been used or damaged by the customer.
  • The defect must have existed at the time of delivery.
  • The customer must provide photographs of the product and the damage to verify the issue.

These conditions apply to our voluntary commercial return policy and do not limit any statutory consumer rights.

2. Items Not Eligible for Voluntary Returns

We do not accept voluntary returns in the following circumstances:

  • The customer has changed their mind or simply no longer wants the product.
  • The product has arrived in perfect condition.
  • The customer has opened, damaged, or removed the original packaging.
  • The product has been used or handled.
  • The damage was caused by improper use or negligence on the part of the customer.

These restrictions apply only to the extent permitted by applicable law.

3. Free Replacement for Damaged or Defective Products

If your LED bike tail light arrives broken, damaged, or with a manufacturing defect, we will send you a completely brand-new replacement at no additional cost.

At Angel Wings, we are committed to providing a solution whenever a product arrives in unsatisfactory condition.

Once our team has verified the damage or defect:

  • We will send you a brand-new LED bike tail light in perfect condition.
  • You will not have to pay for the product again.
  • All shipping costs for the replacement will be completely free.
  • No additional handling or replacement fees will be charged.

To request a replacement, please contact us at rebels.deer7@gmail.com, providing your order number and photographs showing the issue.

Replacements are subject to product availability. If sending a new product is not possible, we will offer an alternative solution in accordance with applicable law.

This commercial guarantee does not limit any statutory consumer rights, including rights to repair, replacement, price reduction, or refund where applicable.

4. How to Request a Return or Replacement

Before returning any item or requesting a replacement, you must contact our customer support team.

Email: rebels.deer7@gmail.com

To help us process your request as quickly as possible, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the damaged or defective product.
  • Photographs of the original packaging, if available.

Our team will review your request and provide instructions on the next steps.

Please do not send any products back without first receiving our return instructions.

5. Return Shipping Costs

If a product arrives broken, damaged, or defective and a replacement is approved, shipping for the new product will be completely free of charge.

If the defective item needs to be returned, we will cover the return shipping costs where required by applicable law.

6. Product Exchanges

We do not offer voluntary exchanges for personal reasons, changes of mind, or customer preferences, except where a statutory right applies.

Products that arrive damaged, broken, or with manufacturing defects may be replaced free of charge under the conditions described above.

7. Refunds

Where a refund is legally required or has been approved, the corresponding amount will be returned to the original payment method used for the purchase, unless another legally permitted method is agreed upon.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider, subject to applicable legal deadlines.

8. Consumer Rights

This policy establishes the commercial terms and conditions of Angel Wings and does not limit or exclude any mandatory consumer rights under applicable law.

Statutory rights relating to withdrawal, warranties, repair, replacement, or refunds will take precedence wherever applicable.

9. Contact Information

To request a return, a free replacement, or report any issues with your order, please contact us:

Angel Wings
Email: rebels.deer7@gmail.com